Returns & Exchanges

Return Eligibility

Return Request Timeline: Any return request must be raised within 36 hours of your order being marked as delivered.

Returns are accepted only if:

• You receive the wrong product.
• You receive a damaged product.

Since every Clori piece goes through a thorough quality check before dispatch, we do not accept returns for reasons such as change of mind, sizing preferences, colour variations due to screen settings, or personal preference.

Important: Unboxing Video Required

To help us resolve your concern as quickly as possible, an uncut unboxing video is mandatory for all return claims involving:

• Wrong product received
• Missing item(s)
• Damaged product

The video must clearly show the sealed package being opened from the very beginning and continue without any cuts or edits until all items inside are visible.

In rare cases where a package appears to have been tampered with during transit, this video allows us to investigate the issue with our courier partners and process your claim fairly.

Please note: requests raised after the 36-hour window or without a valid unboxing video will not be eligible for approval.

Refund Policy

Clori does not offer direct bank refunds. Approved return requests are issued as store credit, which can be used toward future purchases on our website.

Return Process

If you believe you're eligible for a return or exchange, simply submit your request through our Return & Exchange Request Form within 36 hours of your order being delivered.

To help us review your request quickly, please keep the following ready:

• Your Order Number
• Registered Email Address
• Reason for your request
• Clear photos (if applicable)
• An uncut unboxing video

Once your request is submitted, our team will carefully review it and get back to you within 24–48 business hours.

If your request is approved, we'll arrange a reverse pickup wherever our courier partners provide this service.

Please note:

• Our courier partner will attempt the pickup up to two times.
• If your PIN code falls outside the reverse pickup service area, you'll be requested to self-ship the product to our warehouse. In such cases, our support team will guide you through the process.

Exchange Policy

At Clori, we understand that finding the perfect fit matters. We offer exchanges for size-related concerns, subject to product availability.

To request a size exchange, simply submit a request through our Return & Exchange Request Form within 36 hours of delivery.

Once we receive your product, it will undergo a quality inspection. If it passes our inspection, your replacement size will be dispatched at the earliest.

To be eligible for an exchange, the item must:

• Be unworn and unused.
• Have all original tags attached.
• Be returned in its original packaging.
• Show no signs of washing, perfume, makeup stains, alterations, or damage.

Items that do not meet these conditions will not qualify for an exchange.

Exchange Shipping Charges

A ₹200 exchange fee is applicable for size exchanges. This amount covers the reverse pickup and the shipment of your replacement product through our logistics partner.

For exchange requests involving more than two products, an additional ₹50 per extra item will be charged.

If you've received a wrong product or a damaged product, Clori will bear all shipping costs, and no exchange or return charges will apply.