Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for, our support team is just a message away.
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Are your products true to size?
Yes! Our pieces are designed to fit true to size. We recommend referring to the Size Guide available on each product page before placing your order to find your best fit.
If you're still unsure, feel free to reach out to our support team — we're always happy to help you choose the right size.
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Are your products true to size?
Yes! Our pieces are designed to fit true to size. We recommend referring to the Size Guide available on each product page before placing your order to find your best fit.
If you're still unsure, feel free to reach out to our support team — we're always happy to help you choose the right size.
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How do I request a return or exchange?
You can easily submit a request through our Return & Exchange Request Form.
Return and exchange requests must be submitted within 36 hours of your order being marked as delivered.
Please keep your Order Number, registered email address, and the required photos or unboxing video ready before submitting your request.
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How do I request a return or exchange?
You can easily submit a request through our Return & Exchange Request Form.
Return and exchange requests must be submitted within 36 hours of your order being marked as delivered.
Please keep your Order Number, registered email address, and the required photos or unboxing video ready before submitting your request.
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Do you offer size exchanges?
Yes! We offer exchanges for size-related concerns, subject to product availability.
A shipping fee of ₹200 applies to cover the reverse pickup and delivery of your replacement item. Please visit our Returns & Exchanges Policy for complete details.
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Do you offer size exchanges?
Yes! We offer exchanges for size-related concerns, subject to product availability.
A shipping fee of ₹200 applies to cover the reverse pickup and delivery of your replacement item. Please visit our Returns & Exchanges Policy for complete details.
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Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available across most serviceable PIN codes in India.
For a faster and smoother delivery experience, we recommend choosing Prepaid at checkout, as courier partners often prioritize prepaid shipments.
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Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available across most serviceable PIN codes in India.
For a faster and smoother delivery experience, we recommend choosing Prepaid at checkout, as courier partners often prioritize prepaid shipments.
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How long will it take to receive my order?
Estimated delivery timelines are:
- Metro Cities: 3–5 business days
- Tier 1 & Tier 2 Cities: 4–7 business days
- Remote Locations: Delivery may take a little longer depending on courier availability.
Please note that delivery timelines may vary during sale periods, festive seasons, or due to unforeseen logistics delays.
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How long will it take to receive my order?
Estimated delivery timelines are:
- Metro Cities: 3–5 business days
- Tier 1 & Tier 2 Cities: 4–7 business days
- Remote Locations: Delivery may take a little longer depending on courier availability.
Please note that delivery timelines may vary during sale periods, festive seasons, or due to unforeseen logistics delays.
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How can I track my order?
Once your order has been shipped, you'll receive a confirmation via Email and/or WhatsApp containing your tracking details.
You can use the tracking link to follow your order's journey in real time.
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How can I track my order?
Once your order has been shipped, you'll receive a confirmation via Email and/or WhatsApp containing your tracking details.
You can use the tracking link to follow your order's journey in real time.
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Can I cancel my order?
Orders can only be cancelled before they are shipped.
If you'd like to cancel your order, please contact our support team as soon as possible. Once an order has been dispatched, we won't be able to cancel it.
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Can I cancel my order?
Orders can only be cancelled before they are shipped.
If you'd like to cancel your order, please contact our support team as soon as possible. Once an order has been dispatched, we won't be able to cancel it.
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What if I receive a damaged or incorrect product?
We're sorry if that happens.
Please submit a request through our Return & Exchange Request Form within 36 hours of delivery, along with your uncut unboxing video and clear photos of the issue.
Once verified, we'll arrange a replacement or provide a suitable resolution at no additional cost.
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What if I receive a damaged or incorrect product?
We're sorry if that happens.
Please submit a request through our Return & Exchange Request Form within 36 hours of delivery, along with your uncut unboxing video and clear photos of the issue.
Once verified, we'll arrange a replacement or provide a suitable resolution at no additional cost.
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Do you offer refunds?
Clori does not offer direct bank refunds.
For eligible return requests, approved customers will receive store credit, which can be used for future purchases on our website.
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Do you offer refunds?
Clori does not offer direct bank refunds.
For eligible return requests, approved customers will receive store credit, which can be used for future purchases on our website.
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How do I contact Clori?
If you have any questions about your order, sizing, or our products, we'd love to hear from you.
Email: support@clori.in
We aim to respond to all customer queries within 24–48 business hours.
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How do I contact Clori?
If you have any questions about your order, sizing, or our products, we'd love to hear from you.
Email: support@clori.in
We aim to respond to all customer queries within 24–48 business hours.