Privacy Policy

1. Information We Collect

When you browse or shop on Clori, we may collect the following information:

• Full Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Order Details
• Payment Information (processed securely through our trusted payment partners)
• IP Address, browser type, device information, and website usage data for analytics and security purposes

If you submit a request through our Return & Exchange Request Form, we may also collect the information you provide, including your Order Number, photos, videos, and any additional details required to process your request.

2. How We Use Your Information

Your information helps us provide you with the best possible shopping experience. We may use it to:

• Process and deliver your orders.
• Send order confirmations, shipping updates, and important service notifications.
• Respond to customer support, return, or exchange requests.
• Verify orders and help prevent fraudulent transactions.
• Improve our website, products, and overall customer experience.
• Send promotional emails, exclusive launches, and marketing communications (only if you've chosen to receive them).

3. Sharing Your Information

Your privacy is important to us, and Clori does not sell, rent, or trade your personal information.

To operate our business smoothly, we may share limited information with trusted third-party service providers, including:

• Shopify (our e-commerce platform)
• Payment gateway providers
• Shipping and logistics partners (such as Shiprocket and associated courier partners)
• Technology and analytics providers that help us improve our website and customer experience

These partners only receive the information necessary to perform their services and are expected to handle your data securely.

4. Cookies & Website Analytics

Like most online stores, Clori uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember your shopping cart and preferences.
• Keep you securely logged into your account (where applicable).
• Understand how visitors use our website.
• Improve website performance and personalize your shopping experience.

You can choose to disable cookies through your browser settings, although some features of our website may not function as intended.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

All payment transactions are processed through secure third-party payment providers, and Clori does not store your complete payment or card details on our servers.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. We encourage customers to keep their account credentials confidential.

6. Your Rights

You may contact us at any time if you'd like to:

• Access the personal information we hold about you.
• Correct or update your information.
• Request the deletion of your personal data where applicable.
• Unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

For any privacy-related requests, please contact us at: support@clori.in

7. Changes to This Privacy Policy

As our business grows and our services evolve, we may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated Effective Date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, we're always happy to help.

Email: support@clori.in