Shipping Policy
Effective Date: [DD/MM/YYYY]
At Clori, we know the excitement of waiting for a new outfit to arrive. That's why we work hard to process and deliver every order as quickly and carefully as possible.
Please read our shipping policy below to understand how we process, dispatch, and deliver your order.
Order Processing
All orders are processed within 24–48 business hours after successful order confirmation.
Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
During new launches, sale periods, festive seasons, or high-volume order days, processing may take slightly longer than usual. If this happens, we'll keep you informed.
Once your order has been dispatched, you'll receive your tracking details via Email and/or WhatsApp.
Shipping Timelines
Estimated delivery timelines are:
- Metro Cities: 3–5 business days
- Tier 1 & Tier 2 Cities: 4–7 business days
- Remote Locations: Delivery timelines may vary depending on courier availability.
While we always aim to deliver within the estimated timeframe, delays caused by weather conditions, public holidays, operational issues, or courier network disruptions are beyond our control.
Shipping Charges
Shipping charges are calculated at checkout based on your order value and delivery location.
Any ongoing shipping offers, including Free Shipping, will automatically be applied if your order qualifies.
Cash on Delivery (COD)
Cash on Delivery (COD) is available for most serviceable PIN codes across India.
For a faster and smoother delivery experience, we recommend choosing Prepaid at checkout, as courier partners often prioritize prepaid shipments.
Order Changes & Cancellations
Please review your order carefully before completing your purchase.
Changes to your delivery address, contact details, or products can only be accommodated before your order has been dispatched.
Once an order has been shipped, we won't be able to modify or cancel it.
If you need assistance, please reach out to our support team as soon as possible, and we'll do our best to help.
Delivery Address
To ensure a smooth delivery, please make sure all shipping details are accurate when placing your order.
Clori cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided at checkout.
Order Tracking
As soon as your order is shipped, we'll send you a confirmation via Email and/or WhatsApp with your tracking link.
You can use this link to follow your order every step of the way until it reaches your doorstep.
Our Shipping Partners
We work with Shiprocket and its trusted courier network to deliver your orders safely across India.
Your shipment is automatically assigned to the courier partner best suited for your delivery location to ensure the fastest and most reliable service possible.
Delayed or Lost Shipments
If your order is significantly delayed or appears to be lost in transit, don't worry — we're here to help.
Simply get in touch with our support team, and we'll coordinate with our logistics partners to investigate the issue and keep you updated until it's resolved.
Email: support@clori.in
Sustainable Packaging
At Clori, we believe thoughtful fashion extends beyond our products.
We pack every order with care using only the packaging necessary to ensure your pieces arrive safely, while making conscious efforts to reduce unnecessary waste wherever possible.
Need Your Order for a Special Occasion?
Buying an outfit for a birthday, vacation, concert, or another special event?
Feel free to contact us before placing your order, and we'll be happy to let you know the estimated delivery timeline for your location. While we can't guarantee expedited delivery, we'll always do our best to help.
Need Assistance?
If you have any questions about shipping, delivery, or your order, we're always happy to help.
Email: support@clori.in
We aim to respond to all customer queries within 24–48 business hours.